Human-Centered Leadership in Healthcare: The TRUST™ Framework
Healthcare leaders are expected to deliver exceptional results while navigating workforce shortages, burnout, constant change, financial pressures, and increasing organizational complexity. Yet the greatest competitive advantage in healthcare has never been technology alone—it is leaders who know how to bring out the best in people.
In this engaging and practical session, participants will discover the TRUST™ Framework, a human-centered leadership model for building trust, strengthening communication, and creating psychologically safe, high-performing teams. They will also explore the Expertise-to-Impact Gap™, learning how to transition from being a technical expert to becoming a leader who develops people, builds influence, and drives lasting organizational success.
Through relatable healthcare examples, interactive reflection, and immediately applicable strategies, attendees will gain practical tools to improve collaboration, increase employee engagement, reduce burnout, strengthen culture, and enhance patient and organizational outcomes. Participants will leave inspired—and equipped with leadership practices they can implement the very next day.
Objectives
- Apply the TRUST™ Framework to strengthen communication, psychological safety, and trust while leading healthcare teams through complexity and change
- Bridge the Expertise-to-Impact Gap™ by shifting from individual expertise to people-centered leadership that develops others, builds influence, and improves organizational performance
- Implement practical leadership strategies that increase employee engagement, reduce burnout, strengthen collaboration, and support better patient, workforce, and organizational outcomes
Key Takeaways
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Learn simple ways to build trust and communicate better so your team feels supported, respected, and comfortable speaking up.
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Discover how small changes in your leadership can make a bid difference in teamwork, employee morale, and reducing burnout.
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Leave with practical ideas you can use right away to help your team work better together and provide better care for patients.
Your Presenter
Charlie Hardee is an executive coach, leadership strategist, and speaker with more than 20 years of experience leading within complex healthcare systems. As the creator of the Human-Centered Leadership in Healthcare: The TRUST™ Framework, he helps leaders strengthen communication, build trust, reduce burnout, and develop high-performing teams.
Drawing from real-world executive leadership and coaching experience, Charlie delivers practical, engaging presentations that equip healthcare leaders with actionable strategies to navigate change, inspire people, and create resilient organizational cultures. He has spoken to audiences across healthcare, technology, finance, education, and government, earning recognition for his ability to translate leadership science into results that leaders can apply immediately.
Continuing education credits for professional certifications will be available from the participating organizations.
Registration fees cover costs and support the organization to be able to organize and coordinate future events.